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Remote Support

We now use Teamviewer to provide you with remote support. A quick connect application is included in Fiscal Finance v6.11 and greater. If you need remote support then either download and install the latest version of Fiscal Finance or download the quick connect application here.
Home arrow News arrow Latest arrow Outage - Thursday 23rd March Update
Outage - Thursday 23rd March Update PDF Print E-mail

On Thursday 23rd March, Fiscal Software experienced an unprecedented outage that affected, not only our web sites, but incoming emails and some telephony services. Webcity, the company that hosts our site, and 160,000 other customers, suffered a system wide connection issue. This outage took almost 4 days to rectify. This was a very serious event that may well have inconvenienced you, our customers, and for that we apologize.

Such an event has hit home the fact that we all rely upon the internet for just about every aspect of our lives, and when somethings goes wrong, our lives can be thrown into chaos. As a result we are examining our own disaster recovery strategy and intend to implement some web site mirroring, and other duplication measures. Hopefully this will keep us on-line, and keep all of our resources available, if ever a third party supplier has an issue in the future.

Whilst this was a rare event, it did happen, and we do not wish our customers to be inconvenienced, or for our reputation to be tarnished in any way. So, we will keep you informed of our progress over the next month or two.

Tony York
Director

 
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